Yes! We want you to be happy with our products, and if, for any reason, you’re not fully satisfied with your purchase and have concerns related to purchase, Drop us a mail within 7 days from the date of purchase at support@nutreeware.com, alternatively you can contact us at +91 9360462660 (Only between 10 AM- 5 PM)

Our working hours are Monday to Saturday from 9:30 AM to 5:30 PM IST

Your purchase is eligible for return or replacement only if it meets the following conditions:

• If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
• If the product you receive has a genuine quality or manufacturing defect or damage.
• Please ensure that the product is unused & the tags, boxes / other packaging is intact.

All our products are handmade and natural, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are any failed delivery attempts by our shipping agency or the recipient refuses the package.

If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made to concern bank account.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

If your purchase meets our return criteria as stated above

• Kindly take pictures of the products in its present condition ( if a damaged product is received, click the pictures as soon as you get it) and mail your request to support@nutreeware.com within 7 days of delivery with the following information:

– Order number

– Delivery address

– Specify the reason for the return, and in case of defective or incorrect product, we will process the request at the earliest and contact you to arrange pick up or request self shipping. Unfortunately, we will not be able to consider any emails or images sent after 7 days of the delivery.

• We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
• Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.

We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.

• The full amount of the order minus the shipping charges will be credited back to you in case of return. We are a small, independent business and this measure helps us eliminate the high cost incurred from insincere orders. 
• Refunds will be made to the source of the payment. If ordered by COD refund will be made to an account specified by you. 
• Refunds will be processed within 7 working days from the day we receive & verify the returned product.

You can cancel an order within 5 hours of placing the order.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.